REFORMERS-101

Cancellation Policy

Bookings, Cancellation, Waitlist & Late Arrival Policy: All classes must be reserved in advance through the - MOVE Fitness Studio LV app or website (movefitnessstudiolv.com). *A valid credit card on file is required to book classes. *Walk-ins are welcome only if space allows and are not guaranteed entry. Reformer Class Booking Restriction: Due to limited equipment availability, Reformer classes may not be booked back-to-back by the same client. MOVE Fitness Studio reserves the right to cancel or adjust bookings that violate this policy. Cancellation Policy: Standard Classes: Must be canceled at least 3 hours prior to scheduled class time. Reformer Classes: Must be canceled at least 12 hours prior to scheduled class time. *Late cancellations or no-shows will result in a $10 fee, unless waived as a one-time courtesy or covered under a specific membership benefit. *Cancellation fees apply regardless of reason, including personal conflicts or scheduling errors. Class Minimums: MOVE Fitness Studio reserves the right to cancel any class with fewer than two (2) participants enrolled. Clients will be notified in advance, and any applicable credits or refunds will be issued accordingly. Late Arrival Policy: Clients must be checked in and physically present at the start of class. If a client is not present at class start time, their spot may be released to a waitlisted client. Clients anticipating late arrival must notify the studio or instructor in advance. *The studio reserves the right to deny late entry and reschedule the class rather than allow disruption once class has begun. Waitlist Policy: When a class is full, clients may join the waitlist. If a spot becomes available, clients will receive an email notification. Clients have 15 minutes to confirm the booking before the spot is released to the next waitlisted client. Once confirmed, standard cancellation and no-show policies apply. First-Time Client Arrival Policy: For safety purposes and to ensure a positive experience, first-time clients are required to arrive at least fifteen (15) minutes prior to scheduled class start time. This time allows for proper check-in, equipment setup, studio orientation, and a brief safety overview. Clients who do not arrive within the required time frame may be denied entry or rescheduled, at the discretion of MOVE Fitness Studio, to avoid disruption to the class and ensure the safety of all participants.