Studio Rules
At MOVE Fitness Studio, we are committed to creating a space that fosters Movement, Opportunity, Vulnerability, and Empowerment. These policies ensure a safe, respectful, and uplifting environment for all clients and coaches.
1. Respect the Space & Community
• Arrive on time and prepared to ride. Doors open 15 minutes before class.
• Late entry is not permitted once class begins—this protects your safety and preserves the experience for others.
• Treat all members, staff, and guests with kindness. Negativity has no place here.
• Wipe down your equipment after class using the cleaning supplies provided.
• Please avoid wearing strong fragrances out of respect for others’ sensitivities.
2. Booking & Cancellation
• Classes must be reserved through our online booking system.
• Cancellations must be made at least 3 hours before class to avoid a late cancellation fee.
• Late cancellations and no-shows will incur a $10 fee, unless otherwise covered by a courtesy waiver or included membership perk.
• Walk-ins are welcome only if space allows.
3. Waitlist Policy
• If a class is full, you can join the waitlist.
• If a spot opens, you’ll receive an email notification. You’ll have 15 minutes to confirm your booking before the spot is offered to the next person.
• Once confirmed, standard cancellation and no-show policies apply
4. First-Time Riders
• First-time riders must arrive 15–20 minutes early for a full studio tour, proper bike setup, and safety briefing.
• If you're late, we’ll kindly reschedule your ride for another day.
5. Safety & Alignment
• Our coaches are trained to prioritize your safety, alignment, and form. You may receive light verbal guidance or corrections to enhance your ride.
• Please inform your coach of any injuries, limitations, or pregnancy before class.
6. Phone-Free Zone
• To support presence and focus, phones must be silenced and stowed away during class.
7. Age & Health Requirements
• Riders must be 16 years or older. Riders under 18 must have guardian consent.
• All clients should consult with a physician before starting a new fitness program.
• MOVE is not responsible for any injuries sustained during class participation.
8. Memberships & Packages
• All class packages are non-transferable and non-refundable.
• Expiration dates are final unless otherwise stated in a promotion.
• Auto-renew memberships require a 7-day cancellation notice before your next billing date.
9. Photos & Social Media
• Occasionally, photos and videos may be taken during or after class for promotional purposes.
• If you’d prefer not to appear in any images, just let your coach or front desk know—no problem at all!
10. Lost & Found
• MOVE is not responsible for lost, stolen, or damaged personal belongings.
• Found items will be held for 7 days before being donated or discarded.
11. We Ride With Heart
• Cheering, clapping, and uplifting each other is what we do.
• Judging, gossip, and comparison? Leave it at the door.
• This is a space where you’re celebrated, not measured.